Returns & refunds
Last updated: 2 October 2026
This is a translation. If the English and Arabic versions differ, the Arabic version applies.
We want you to be happy with your book. This page sets out your rights to cancel, return and get a refund under Egypt’s Consumer Protection Law No. 181 of 2018. Nothing here reduces any right the law gives you.
1. Cancelling before dispatch
You can cancel your order at any time before it is dispatched, at no cost, by messaging us on WhatsApp 01557020032 or at m.ashraf@wonderlineart.com with your order number.
2. Changing your mind within 14 days
You may return a book within 14 days of receiving it, without giving a reason, as long as it is in the condition you received it: not colored, not written on and not damaged.
- You pay the cost of sending it back, and the original delivery fee is not refunded.
- We refund the price of the book within 7 days of receiving it back.
- This right does not apply to a book that has been used (colored or written in) or damaged through storage or handling after delivery.
3. Faulty, damaged or wrong books
If your book arrives with a printing or binding fault, damaged, or different from what you ordered or from its description on this site, you may choose a replacement or a full refund of everything you paid, including the delivery fee, within 30 days of receiving it, at no cost to you. We pay for the return.
Please check your order when it arrives and send us a photo of the problem so we can act quickly.
4. Late delivery
The estimated delivery time is 3 days. If your order has not arrived within 30 days of being confirmed, you may cancel it at no cost. Payment is on delivery, so you pay nothing before your order arrives.
5. How to return a book
- Message us on WhatsApp 01557020032 or at m.ashraf@wonderlineart.com with your order number and, if there is one, the reason.
- We tell you how and where to send the book back, or arrange to collect it.
- Once we receive it we replace it or refund you by a method we agree with you (for example a transfer to a mobile wallet or bank account) within the periods above.
6. Complaints
Please contact us first and we will try to put things right quickly. You always have the right to complain to the Consumer Protection Agency on its hotline 19588.